Inter Ser operator handling original spare parts in the Sassuolo warehouse
From Italy to the world.

Since 1996, alongside ceramic manufacturers worldwide.

Inter Ser supports the international ceramic industry with original spare parts, equipment and dedicated solutions, contributing to the continuity, reliability and evolution of plants.

  • 30+ Years of experience
  • 60+ Countries served
  • 24 of 25 Largest global manufacturers served

An international reference for ceramic production continuity.

Inter Ser S.p.A. is an Italian company specialized in the international supply of original spare parts, equipment and technical solutions for the ceramic industry.

It was founded to meet a concrete and strategic need: enabling ceramic manufacturers worldwide to identify the right component, reduce the complexity of technical management and preserve the efficiency of their production lines.

Over time, this role has progressively evolved.

Today Inter Ser is not just a spare-parts supplier. It is a technical partner able to interpret the operational needs of plants, recognize recurring criticalities and propose solutions consistent with the customer's real production conditions.

Our strength comes from the integration of three elements: original spare parts, technical expertise and global presence.

This is why Inter Ser positions itself as the industrial guarantor of the continuity and evolution of ceramic lines worldwide.

Inter Ser logistics site in the Sassuolo ceramic district, aerial view with photovoltaic roof

From the ceramic district, to the world

Original parts.
Global performance.

Our story

A story of expertise, reliability and international presence.

  1. 1996

    The insight.

    Piero Zanoni, after a long experience in the leading companies of the ceramic sector, identifies a need still not fully covered in the after-sales support of plant manufacturers.

    Thus Inter Ser is born, with a clear mission: to support ceramic manufacturers in identifying and supplying original, reliable and correctly matched spare parts.

  2. The 2000s

    International growth.

    Inter Ser progressively consolidates its presence in foreign markets, becoming a reference point for many of the world's leading ceramic manufacturers.

    Over time, the company builds a distinctive role as a link between the Italian ceramic district, the manufacturers, the local mechanical excellences and the international production plants.

  3. Technical evolution.

    The supply of original spare parts is progressively complemented by the development of equipment, special machinery and technical solutions made with selected partners from the Sassuolo district.

    Strategic collaborations arise with specialized companies such as I-TECH and FIMO, strengthening Inter Ser's ability to support customers not only in supply but also in the technical evolution of their lines.

  4. Today.

    Inter Ser continues to base its identity on original spare parts, but its value today goes beyond the availability of the single component.

    Through the experience gained on ceramic lines around the world, the constant observation of operational needs and the ability to recognize recurring criticalities, Inter Ser supports customers in the technical management of production continuity.

    We don't replace the manufacturer. We complement and optimize the operational management of the line, helping to reduce complexity, risks and downtime.

Mission

To guarantee continuity, reliability and evolution to ceramic lines worldwide, providing original spare parts, technical expertise and targeted solutions based on real knowledge of the plants and their operating conditions.

Every day we support ceramic manufacturers in identifying the right component, reducing technical risk and turning production needs into precise, reliable and sustainable answers over time.

Vision

To be the global reference for the ceramic industry in protecting production continuity, combining the solidity of original spare parts with the ability to understand, interpret and improve line performance over time.

We want to bring the best of Italian technical expertise to the world, consolidating Inter Ser's role as a strategic partner for the stability, efficiency and evolution of ceramic plants.

The team

The people behind every answer.

Gian Luca Zanoni

Gian Luca Zanoni CEO

A management engineer, he has contributed to the international development of the Inter Ser model, adapting it to the needs of different markets and strengthening the company's presence in the world's main ceramic districts.

Since 2024 he has been a member of ACIMAC's Board of Directors.

Paolo Zanoni

Paolo Zanoni CEO

A mechanical engineer, he leads the company's technical evolution, complementing the historical core of original spare parts with the development of equipment, special solutions and targeted interventions to improve the lines.

The Inter Ser sales team and technical specialists
Sales and technical specialists Vercelli
The Inter Ser export, documentation and administration team at the Vercelli offices
Export, documentation and administration Vercelli
The Inter Ser commercial back office team at the Vercelli offices
Commercial back office Vercelli
The Inter Ser marketing and social media team
Marketing and social media Sassuolo
The Inter Ser logistics team in the Sassuolo warehouse
Logistics Sassuolo

Every request has an entire team behind it. For the customer, this means being able to count on a responsible, competent and solution-oriented contact.

Inside the Sassuolo warehouse.

Picking spare parts from the automatic vertical warehouse Digital check of spare parts with a tablet Detail of an Inter Ser wooden export crate Packing spare parts into the wooden crate Aisles of the Sassuolo spare-parts warehouse Impellers and original spare parts ready in stock Strapping the crate before shipping Spare-parts crate ready for shipping
Where we are

Three offices, a single operating standard.

Headquarters

Vercelli

Italy

Management, sales, back office, export and administration. From here we coordinate international activities and customer relations in the world's main ceramic markets.

Logistics

Sassuolo

Italy

In the heart of the Italian ceramic district, we manage the warehouse, shipments and operational relations with the technical and mechanical partners of the area.

Proximity to the district allows us to operate with speed, precision and direct access to one of the world's most qualified industrial ecosystems in ceramic technology.

México

México

Chihuahua

A direct presence in the Mexican market, designed to be closer to customers, understand their operational needs and ensure support in a strategic area for the global ceramic industry.

Made in Italy, made in Inter Ser.

The strength of the Italian ceramic district at the service of the world.

Inter Ser was born within a unique industrial ecosystem: that of Italian ceramic technology.

From this territory we inherit mechanical precision, technical culture, adaptability and attention to detail. However, our value is not limited to exporting Italian products.

Our task is to turn this expertise into production continuity for customers all over the world.

Ceramic kiln line: original spare parts and Made in Italy technology by Inter Ser
  • Technical expertise

    We know the components, lines, criticalities and operational dynamics of the ceramic industry.

  • Reliability

    Every request is handled responsibly, because a wrong component or a delay can have significant consequences on production.

  • Flexibility

    Every plant has its own story. That's why we work on real needs, avoiding standardized answers.

  • Global vision

    We operate in over 60 countries, with the ability to adapt our intervention to different markets, plants and production contexts.

Certifications and recognitions

A recognized role in the ceramic industry.

Since 2021 Inter Ser has been a member of ACIMAC, the association of Italian manufacturers of machinery and equipment for ceramics.

A recognition that confirms our role within the supply chain and our contribution to spreading Italian technology around the world.

ACIMAC Member since 2021
ESG Rating Environment, social, governance
Legality Rating Transparency and legality
Insurance Rating Financial solidity

Protect the continuity of your ceramic line.

For over 30 years we have supported ceramic manufacturers in identifying the right spare part, reducing technical risk and ensuring the continuity of their production lines.

Whatever the need, our task is to understand it, interpret it and turn it into a reliable technical answer.